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MNZ customer service


Manuka New Zealand B.V. (EU)
Tokyostraat 23
1175 RB
The Netherlands

Algemeen E-mail: info@manukanewzealand.eu

Verkoop & Ondersteuning: verkoop@manukanewzealand.eu


Telefoon: +31(0)20 820 51 10

KvK: 75746379
BTW: NL860382564B01

Inclusion in assortment

Do you want to include Manuka New Zealand in your range, do you want to order Manuka New Zealand products, have technical or scientific questions, do you want to order supporting material or do you have any other question, please feel free to contact us.

Privacy Policy

Privacy Policy




Terms and Conditions

Frequently asked questions


Your order will be delivered free of charge within the Netherlands, Belgium and Luxembourg.

Account – Login

Create an account : You can easily and free of charge create an account via  https://www.manukanewzealand.com/my-account/
Logging in: Logging in is quick and easy via  https://www.manukanewzealand.com/my-account/
Forgot your password? : No problem.  You can easily request your account password via https://www.manukanewzealand.com/my-account/lost-password/

To order

Simple and fast
Placing and paying your order is easiest and fastest via our online shop.

confirmation You will automatically receive an order confirmation by e-mail. Important for Hotmail, Outlook & Live users ; To make sure you receive our emails, please add the domain name “manukahoning.nl” to your “Safe Senders” list. click for explanation . It is possible that because of Microsoft's Smartscreen system our e-mail can be regarded as unwanted.

Name and address details
In order to process your order properly, we also need your telephone number and e-mail address in addition to your address details. Your data will not be sold or passed on to third parties!

Different delivery address
You can enter a different delivery address during your order.


Do you do internet banking with ABN AMRO, ASN Bank, Friesland Bank, ING, Knab, Rabobank, SNS Bank, SNS Regio Bank or Triodos Bank? Then you have access to iDEAL, the easiest way to pay on the internet. You pay quickly, simply and securely online via your own bank. You do not need any special software to use iDEAL. Paying with iDEAL is completely free with us!
Costs: no

Credit card
Mastercard, Visa, Maestro and Visa Electron are most welcome. Payment is made securely via an SSL-secured Mollie server. As soon as the credit card details have been checked, your order will be shipped the same day if you order and pay before 16:00. The actual debit is only made after delivery. That way you pay afterwards.
Cost: none

Apple Pay: Costs: no
Sofort Banking: Costs: no
Bancontact / Mister Cash: Do you live in Belgium and want to pay with Bancontact / Mister Cash; then that is also possible! Costs: no
EPS: Costs: no
Giropay: Costs: no
KBC/CBC: Costs: no
Belfius Direct Net: Costs: no
Klarna Pay afterwards: Costs: no
Klarna Pay in 3 parts: Costs: no
In3: Costs: no

Has If you have chosen to pay the total amount in advance, your order will be shipped as soon as we have received the payment.
Paying in advance is safe and does not incur any additional costs.
Payments abroad must be made via our IBAN number and have chosen the Shared cost option
. Please take into account one to four working days for the transfer time.
When transferring, please state the details from the confirmation email.
Your order will be shipped as soon as we have received the total amount.


All prices quoted include VAT.
Including 9% VAT : Food | Including 21% VAT : Cosmetics

Errors and changes reserved. If the exchange rate changes, a price change can be made without prior notice or new price list. Price changes subject to change. Printing and publishing errors reserved. Prices stated on this website include VAT.

Delivery times within the Netherlands

The packages are usually offered on working days between 09:00 and 19:00. All stated delivery times have been calculated by PostNL and are subject to change. Errors and changes reserved and are therefore not binding. The indications below do not apply to European shipments.

With your order before 16:00 on:
Do you get it delivered to your home at:
• Monday
• Tuesday
• Tuesday
• Wednesday
• Wednesday
• Thursday
• Thursday
• Friday
• Friday
• Saturday
• Saturday and Sunday
• Tuesday

*The above delivery days are subject to change. It may happen that your package is delayed due to crowds.

Delivery times Belgium & Luxembourg

The packages are usually offered on working days between 09:00 and 19:00. Shipments have an average delivery time of 1 to 2 working days. You can track your package in the email.

PostNL – Shipping & Delivery

• You will automatically receive  an  e-mail  containing all transport information such as shipping date and current location.

Not present?
From 1 July 2022, PostNL deliverers will no longer leave a paper non-home note when you are not at home. You can see in the track & trace link at which collection point your shipment is / will be delivered.

Neighbor delivery?
PostNL delivers to the neighbors as standard. If not desired, you can choose an extra option to not deliver your shipment to the neighbors.

PostNL – delivery of parcels without ringing the bell
PostNL may, if the customer is not at home, drop off the parcel at the neighbors or leave it in the letterbox. PostNL may deliver a shipment to the addressee without ringing the bell in the following situation: The shipment fits through the letterbox and is smaller than the standard letterbox size (38 x 26.5 x 3.2 cm) & it is a shipment without additional service (Registered, Insured Service, Payment Service, etc.)

Pick up at a PostNL collection point (PakjeGemak) Would
you rather pick up your order at a local PostNL collection point? Then Star Remedies will deliver your shipment to one of the more than 2400 PostNL collection points. With so many locations, there is always a PostNL point nearby.
Pick up at PostNL collection point   + € 0.00

PostNL extra delivery
options Evening  delivery + € 2.50
Morning delivery + € 15

Home Address Only

Signature for receipt

Advantages of “PostNL Pakjecomfort”
Collection of the shipment at your convenience (up to a maximum of 3 weeks)
You can choose from more than 2400 locations in the Netherlands
Many collection points are also open in the evening
You do not have to wait for your shipment and the postman
Extra early delivery at PostNL collection point is possible

How does it work?
Choose the option "Pick up at a PostNL location" under "Delivery options"
. The nearest PostNL location will then appear.
You can adjust the collection location by clicking on the name of the PostNL collection point.
You will receive an e-mail from us as soon as the order is shipped. Depending on your choice, your order will be ready the next day from 08:30 or from 15:00/16:00.
NB!  Bring an ID to the pick-up location
Nothing will be sent to your billing address

Right of withdrawal

Contact our customer service on 020 – 820 51 10 or by e-mail .
Ensure proper packaging and only return complete products
. Make sure you send your package with sufficient postage to:

Return address
Manuka New Zealand BV (Europe)
Attn. returns
Sloterweg 150
117 CV Badhoevedorp

You can exchange or return a product within 14 days without giving reasons, starting on the day of receipt of the product. The product must then be complete and in its original packaging (if reasonably possible). Products that are damaged, used or incomplete are not eligible for exchange or refund. This 14-day cooling-off period only applies to consumers. Any costs and the risk of returning are for the account of the customer. Personal and Perishable Products can only be returned if the packaging is sealed.

Excluded from the right of withdrawal
Glassware (all variants incl. pipettes) and silver oil pendants are excluded from the right of withdrawal for hygienic reasons.

Cooling off period
After receiving your order, you have the product on sight for 14 days (cooling off period), commencing on the day of receipt of the product. Within this period you have the option of canceling or exchanging the purchase.

If you want to take advantage of the cooling off period, please follow the following procedure:
Notify customer service within 14 days of receiving your order that you want to make use of this time.
Products with a warranty closure can be returned if the warranty closure is not broken. Return the product undamaged and if possible in its original packaging. Save the shipping code as proof of shipping. The costs and risk for the return shipment are for your own account.

Manuka New Zealand BV (Europe) will reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless Manuka New Zealand BV (Europe) offers to collect the product itself, he may wait with repayment until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier. Manuka New Zealand BV (Europe) uses the same payment method that the consumer has used for the refund, unless the consumer agrees to a different method. The refund is free of charge for the consumer.

Model withdrawal form
(only complete and return this form if you wish to withdraw from the agreement)
– To: Manuka New Zealand BV (Europe)
Attn. Returns
Sloterweg 150
117 CV Badhoevedorp
– I/We* hereby inform you that I/we* our agreement concerning the sale of the following products: [ product designation ]*
the delivery of the following digital content: [digital content designation]* the provision of the following service: [service designation]*, revoke/revoke*
– Ordered on*/ received on* [date order for services or receipt for products]
– [Name of consumer(s)]
– [Address consumer(s)]
– [Signature consumer(s)] (only when this form is submitted on paper)
* Strike out what is not applicable or fill in what is applicable.

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© Copyright Manuka New Zealand B.V. 2018 - 2023 - All rights reserved.
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