Privacy Policy Manuka New Zealand B.V.

Privacy Policy – Manuka New Zealand B.V. / MNZ Manuka New Zealand EMEA B.V.

Version: January 2025

When you visit our website or contact us, you may share personal data with Manuka New Zealand B.V. or MNZ Manuka New Zealand EMEA B.V.. We handle your data with care and in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. This policy explains which personal data we collect, how we use it, and your rights regarding this data.

1. Controller

Manuka New Zealand B.V. / MNZ Manuka New Zealand EMEA B.V.
Tokyostraat 23
1175 RB Lijnden, The Netherlands
Email: [email protected]

2. What is personal data?

Personal data means any information that identifies or can be used to identify you, such as your name, contact details, address, IP address, or payment information. We do not process special categories of personal data (e.g., health data, religion, or ethnicity).

3. Data of persons under 16 years of age

We do not knowingly collect personal data from individuals under 16 years of age. However, we cannot verify the age of all visitors. If you believe we have collected personal data from a minor without parental consent, please contact us at [email protected] and we will delete this information immediately.

4. When and why we process your personal data

4.1 To respond to your inquiries
If you contact us by phone, email, contact form, or post, we store your data to assist you properly.
Data processed: name, address, email, phone number, message content.
Legal basis: legitimate interest (customer communication).

4.2 To perform agreements and fulfil orders
If you purchase products or services, we need certain information to process and deliver your order.
Data processed: name, address, email, phone number, and order details.
Legal basis: performance of a contract.

4.3 For invoicing and compliance
To meet our administrative and legal obligations, we process:
Data processed: name, address, email, phone number, Chamber of Commerce number, VAT number, IP address (for intra-EU transactions).
Legal basis: legal obligation (fiscal record keeping).

4.4 To manage your account and orders
An account allows you to view your previous orders, returns, and personal details.
Data processed: name, address, email, client number, phone number, VAT and IBAN number, password, order and invoice information, IP address (for intra-EU transactions).
Legal basis: contract performance and consent.

4.5 To inform you of updates and changes
We may use your contact details to inform you about important updates to our services, terms, or policies.
Data processed: name, email address.
Legal basis: consent (newsletter opt-in).

4.6 To conduct customer satisfaction surveys
If you choose to participate, we collect:
Data processed: name, email address.
Legal basis: consent.

5. Cookies

We use essential functional cookies to ensure our website operates correctly and securely. Analytical or marketing cookies will only be used after obtaining your consent. You can disable cookies in your browser settings. For more information, see our Cookie Policy.

6. Sharing of personal data

We only share your personal data with third parties when necessary for our services or when required by law. We work with carefully selected partners, including those who:

  • Send newsletters and marketing communications
  • Process payments and collections
  • Provide hosting, security, or IT infrastructure
  • Provide shipping or logistics services

All partners are bound by data processing or confidentiality agreements. Some may operate outside the European Economic Area (EEA); for these, we have appropriate safeguards such as Standard Contractual Clauses (SCCs) to ensure adequate protection.

7. Data security

We use appropriate technical and organizational measures to protect your data against loss, misuse, unauthorized access, or disclosure. Only authorized staff and processors with confidentiality obligations can access your personal data.

8. Data retention

We keep your data only as long as necessary for the purpose it was collected or as required by law:

  • Emails: up to 5 years, unless needed for ongoing agreements or disputes.
  • Invoices and accounting records: 7 years (statutory retention period).
  • Account and order details: deleted 24 months after your last login or order.
  • Newsletter data: until you unsubscribe.
  • Camera surveillance: retained for 30 days unless required for investigation.

9. Your rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent
  • Object to processing
  • Request data portability

Send your request to [email protected].
To verify your identity, we may ask for a copy of your ID (please black out your photo, MRZ, passport number, and BSN). We will respond within 4 weeks.

You also have the right to file a complaint with the Dutch Data Protection Authority.

10. Camera surveillance

For the protection of our facilities and goods, we may use CCTV surveillance in and around our premises. Recordings are stored for 30 days and deleted afterward unless required for legal purposes.

11. Data breach reporting

If a data breach occurs despite our precautions, we comply with our legal obligation to notify the Dutch Data Protection Authority within 72 hours.
If you become aware of a possible breach, please report it immediately (within 24 hours if possible) via [email protected] so we can act promptly.

12. Liability

This privacy policy applies solely to data processed by Manuka New Zealand B.V. / MNZ Manuka New Zealand EMEA B.V. We are not responsible for the content or operation of external websites or third-party services referenced on our site.

13. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. The latest version is always available at
www.manukanewzealand.com/privacy-policy.
By continuing to use our services after updates are published, you agree to the revised terms.

14. Contact

For questions, requests, or comments regarding privacy, please contact us:

Manuka New Zealand B.V. / MNZ Manuka New Zealand EMEA B.V.
Attn: Privacy Department
Tokyostraat 23
1175 RB Lijnden, The Netherlands
Email: [email protected]