{"id":29000,"date":"2019-08-14T14:02:59","date_gmt":"2019-08-14T13:02:59","guid":{"rendered":"https:\/\/www.manukanewzealand.com\/?page_id=29000"},"modified":"2026-02-18T15:34:56","modified_gmt":"2026-02-18T14:34:56","slug":"privacy","status":"publish","type":"page","link":"https:\/\/www.manukanewzealand.com\/en_za\/privacy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div id=\"page-header-40981276\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark simple-title\">\n\n        <div class=\"page-title-bg\">\n      <div class=\"title-bg fill bg-fill\"\n        data-parallax-container=\".page-title\"\n        data-parallax-background\n data-parallax=\"-\">\n      <\/div>\n      <div class=\"title-overlay fill\"><\/div>\n    <\/div>\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            Privacy Policy          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs\" aria-label=\"Breadcrumb\">Home<\/nav><\/div>      <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-40981276 .title-bg {\n  background-image: url(https:\/\/www.manukanewzealand.com\/wp-content\/uploads\/2026\/02\/mnz-header-2.jpg);\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\n\t<section class=\"section\" id=\"section_1968405937\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-124134120\">\n\n\t<div id=\"col-1519187355\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2>Privacy Policy \u2013 Manuka New Zealand B.V. \/ MNZ Manuka New Zealand EMEA B.V.<\/h2>\n<p><em>Version: January 2025<\/em><\/p>\n<p>When you visit our website or contact us, you may share personal data with <strong>Manuka New Zealand B.V.<\/strong> and\/or <strong>MNZ Manuka New Zealand EMEA B.V.<\/strong> (hereinafter jointly referred to as \u201cMNZ\u201d, \u201cwe\u201d or \u201cus\u201d). We process personal data carefully and in accordance with the General Data Protection Regulation (EU) 2016\/679 (\u201cGDPR\u201d) and other applicable privacy legislation.<\/p>\n<p>This Privacy Policy explains which personal data we collect, for which purposes we process it, the legal bases for processing, how long we retain it, and your rights.<\/p>\n<h3>1. Controller<\/h3>\n<p>\n<strong>Manuka New Zealand B.V. \/ MNZ Manuka New Zealand EMEA B.V.<\/strong><br \/>\nTokyostraat 23<br \/>\n1175 RB Lijnden<br \/>\nThe Netherlands<br \/>\nEmail: <a href=\"mailto:info@manukanewzealand.com\">info@manukanewzealand.com<\/a>\n<\/p>\n<h3>2. What is personal data?<\/h3>\n<p>Personal data means any information relating to an identified or identifiable natural person, such as your name, address, email address, IP address, payment details or other information that can directly or indirectly identify you.<\/p>\n<p>We do not intentionally process special categories of personal data (such as data concerning health, religion, ethnicity or political opinions).<\/p>\n<h3>3. Data of persons under 16 years of age<\/h3>\n<p>Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors. If you believe we have processed personal data of a minor without appropriate consent, please contact us at <a href=\"mailto:info@manukanewzealand.com\">info@manukanewzealand.com<\/a> so we can delete the data.<\/p>\n<h3>4. When and why we process your personal data<\/h3>\n<p><strong>4.1 Responding to inquiries<\/strong><br \/>\nIf you contact us by phone, email, contact form or post, we process your data to respond to your request.<br \/>\nData processed: name, address, email address, phone number, message content.<br \/>\nLegal basis: legitimate interest (Article 6(1)(f) GDPR).<\/p>\n<p><strong>4.2 Performing agreements and fulfilling orders<\/strong><br \/>\nIf you purchase products or services, we process personal data necessary to execute the agreement and deliver your order.<br \/>\nData processed: name, address, email address, phone number, order details, payment information.<br \/>\nLegal basis: performance of a contract (Article 6(1)(b) GDPR).<\/p>\n<p><strong>4.3 Administrative and legal obligations<\/strong><br \/>\nWe process certain data to comply with fiscal and administrative obligations.<br \/>\nData processed: name, address, email address, Chamber of Commerce number, VAT number, transaction data and other legally required information.<br \/>\nLegal basis: legal obligation (Article 6(1)(c) GDPR).<\/p>\n<p><strong>4.4 Account management<\/strong><br \/>\nIf you create an account, we process your data to manage your account and order history.<br \/>\nData processed: name, address, email address, client number, VAT number (if applicable), order and invoice information, encrypted password.<br \/>\nLegal basis: performance of a contract (Article 6(1)(b) GDPR).<\/p>\n<p><strong>4.5 Marketing communications<\/strong><br \/>\nIf you subscribe to our newsletter, we use your contact details to send marketing communications.<br \/>\nData processed: name and email address.<br \/>\nLegal basis: consent (Article 6(1)(a) GDPR). You may withdraw consent at any time.<\/p>\n<p><strong>4.6 Customer satisfaction surveys<\/strong><br \/>\nIf you voluntarily participate in surveys, we process your data for quality improvement purposes.<br \/>\nData processed: name, email address (where applicable).<br \/>\nLegal basis: consent (Article 6(1)(a) GDPR).<\/p>\n<h3>5. Cookies<\/h3>\n<p>We use functional cookies necessary for the proper and secure operation of our website. Analytical and marketing cookies are only placed after your explicit consent.<\/p>\n<p>For more information, please refer to our <a href=\"\/en_za\/cookie-policy\/\" rel=\"nofollow\">Cookie Policy<\/a>.<\/p>\n<h3>6. Sharing of personal data<\/h3>\n<p>We share personal data with third parties only where necessary for the performance of our services or where legally required. These may include:<\/p>\n<ul>\n<li>Payment service providers<\/li>\n<li>Logistics and shipping partners<\/li>\n<li>IT and hosting providers<\/li>\n<li>Marketing and email service providers<\/li>\n<\/ul>\n<p>We conclude data processing agreements where required. If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place.<\/p>\n<h3>7. Data security<\/h3>\n<p>We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Access to personal data is limited to authorised personnel bound by confidentiality obligations.<\/p>\n<h3>8. Data retention<\/h3>\n<p>We retain personal data only for as long as necessary for the purposes for which it was collected or as required by law:<\/p>\n<ul>\n<li><strong>Accounting and tax records:<\/strong> 7 years (statutory obligation).<\/li>\n<li><strong>Customer accounts:<\/strong> up to 24 months after last activity.<\/li>\n<li><strong>Newsletter data:<\/strong> until consent is withdrawn.<\/li>\n<li><strong>Email correspondence:<\/strong> up to 5 years, unless required longer for legal reasons.<\/li>\n<li><strong>CCTV recordings:<\/strong> maximum 30 days, unless required for investigation.<\/li>\n<\/ul>\n<h3>9. Your rights<\/h3>\n<p>You have the right to:<\/p>\n<ul>\n<li>Access your personal data<\/li>\n<li>Rectify incorrect data<\/li>\n<li>Request erasure (\u201cright to be forgotten\u201d)<\/li>\n<li>Restrict processing<\/li>\n<li>Object to processing<\/li>\n<li>Data portability<\/li>\n<li>Withdraw consent at any time (where processing is based on consent)<\/li>\n<\/ul>\n<p>Requests may be submitted to <a href=\"mailto:info@manukanewzealand.com\">info@manukanewzealand.com<\/a>. We may request identification to verify your identity. We will respond within one month, as required by GDPR.<\/p>\n<p>You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).<\/p>\n<h3>10. Camera surveillance<\/h3>\n<p>For security purposes, CCTV may be used at our premises. Recordings are retained for a maximum of 30 days unless required for legal proceedings.<\/p>\n<h3>11. Data breaches<\/h3>\n<p>In the event of a personal data breach, we comply with our legal obligations under the GDPR, including notification to the Dutch Data Protection Authority where required.<\/p>\n<h3>12. External websites<\/h3>\n<p>This Privacy Policy applies solely to MNZ. We are not responsible for the privacy practices of third-party websites linked from our website.<\/p>\n<h3>13. Changes to this policy<\/h3>\n<p>We may amend this Privacy Policy from time to time. The most recent version is always available at:<br \/>\n<a href=\"https:\/\/www.manukanewzealand.com\/en_za\/privacy-policy\/\">www.manukanewzealand.com\/privacy-policy<\/a>.<\/p>\n<h3>14. Contact<\/h3>\n<p>\n<strong>Manuka New Zealand B.V. \/ MNZ Manuka New Zealand EMEA B.V.<\/strong><br \/>\nAttn: Privacy Department<br \/>\nTokyostraat 23<br \/>\n1175 RB Lijnden<br \/>\nThe Netherlands<br \/>\nEmail: <a href=\"mailto:info@manukanewzealand.com\">info@manukanewzealand.com<\/a>\n<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1968405937 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29000","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy - Manuka New Zealand<\/title>\n<meta name=\"description\" content=\"Privacy policy - Manuka New Zealand - 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